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Ordering Process
Policies
DVD Details
Ordering Process
What forms of payment are accepted?
We accept all major forms of credit cards this includes Visa, MasterCard,
Bankcard, Diners Club and American Express. Australian customers can
also now pay for their order by money order, however orders paid by
this method must be made using the offline order facility. Goods are
not shipped until payment has been received and successfully processed.
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Are online transactions safe using credit
card/debit card?
Online transactions use a technique called SSL (Secure Sockets Layer)
this encrypts the information that flows between your computer and
us when you place an order. By using this method it means that a secure
connection has been made, and credit card details can be sent safely.
If you have any concerns about submitting your credit card details
online, we also now accept payment by credit card through offline
ordering. This way you can fax, phone or mail your credit card details
through.
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When do you charge my credit card?
We only charge your credit card the day the order is shipped this
means you are not being charged for products such as pre-orders until
day of release.
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How much do you charge for postage?
We charge $X for orders within Australia and $X for international orders.
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Do you accept international orders?
Yes. Please allow up to 2 weeks for international shipping.
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What if I need to cancel my order?
All pre-orders must be cancelled 48 hours prior to release date. Please fill in a query at the Help Desk and quote your order number.
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My order never arrived even though you
sent me a "Shipping Confirmation" email.
If this occurs you should contact us immediately to confirm that your
order was indeed sent. If the order had indeed been sent and has failed
to arrive, the order may be re-processed or refunded, though this
is at the sole discretion of Aerial Entertainment..
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Do you accept offline orders?
Yes. Please contact us for an offline order form.
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I have problems placing my order - it keeps saying my shopping cart is empty when I have added products to it - what should I do?
If you are experiencing problems placing an order, the most common cause of this is the privacy settings of the internet browser being set too high. To remedy this, please try the following:
Internet Explorer 6
- On the menu, select 'Tools' and then 'Internet Options'
- Select the 'Privacy' Tab
- Move the slider down so that it states 'Accept All Cookies' on the right
- Press the 'Apply' button and then press the 'OK' button
- Try submitting the order again
If this still does not correct the problem, repeat step 1, then press the 'Delete
All Cookies' button and then press the 'OK' button. Try submitting the order
again. If you are still experiencing problems, Please fill in a query at the Help Desk.
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Policies
What is your return policy?
We will credit or exchange any product as long as it is returned in
the same condition as purchased within 14 days. You will need to email
us with the invoice number and description of product you wish to
return. Please fill in a query at the Help Desk and quote your order number; then you will be issued with instructions and a Return Authorisation
Number. If the product came in shrink wrap it must be returned unopened.
Please take into consideration you will be charged for all postage
on returns.
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What is your policy on faulty items?
If you are unfortunate enough to receive a faulty or damaged disc
please please fill in a query at the Help Desk and quote your order number. Please include in the comments the title of
product and problems that are occurring.
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Will my personal information remain
confidential on your site?
We will not release any of your personal information to any third
party. All information and orders are kept confidential.
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DVD Details
What do your film classifications mean?
The Australian Office of Film & Literature Classification has created these classifications:
G – General – Suitable for all ages.
PG – Parental guidance recommended for persons under 15 years.
M – Recommended for mature audiences 15 years and over.
MA – Restrictions apply to persons under the age of 15 years.
Children under fifteen will not be able to view, purchase or rent
unless in the company of a parent or adult guardian.
R – Restricted to adults over 18 years.
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DVD Region Coding
Zone 1 – USA, Canada
Zone 2 – Western Europe and Japan
Zone 3 – Asia
Zone 4 – Australia, New Zealand, South and Central America
Zone 5 – Eastern Europe, Africa and India
Zone 6 – China
Zone 0 or Multi-Zone Discs – should play in any DVD player worldwide.
But a lot of these discs are manufactured in NTSC.
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What is the difference between PAL and
NTSC formatted DVDs?
PAL (Phase Alternate Lines) Vs. NTSC (National Television Standards
Committee)
DVD has brought with it a similar problem we had with video and laser
disc, two main formats not being compatible with each other. Most
televisions have been designed over the past few years to accept both
PAL and NTSC. But say for example if you play a NTSC DVD on a PAL
system television the picture on your monitor will be distorted in
black and white.
Below is a list of countries and their standards, but don’t
forget most modern televisions will accept both PAL and NTSC DVDs.
PAL - Afghanistan, Algeria, Angola, Argentina, Australia, Austria,
Bangladesh, Belgium, Borneo, Bosnia-Herzogovina, Botswana, Cambodia,
Canary Islands, China, Cyprus, Denmark, Ethiopia, Fiji, Finland, Germany,
Ghana, Gibralter, Great Britain, Greenland, Guinea-Bissau, Hong Kong,
India, Indonesia, Ireland, Israel, Italy, Jordan, Kenya, Korea (North),
Kuwait, Laos, Liberia, Madagascar, Malaysia, Malta, Monaco, Mozambique,
Nepal, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Paraquay,
Portugal, Sierra Leone, Singapore, Soloman Islands, South Africa,
Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Thailand,
U.A.E, Uganda, Uruguay, Vietnam, Yemen, Yugoslavia, Zimbabwe.
NTSC - Bahamas, Bermuda, Bolivia, Canada, Chile, Colombia, Costa
Rica, Cuba, Curacao, Dominican – Republic, Ecuador, El Salvador,
Grenada, Guam, Guatemala, Guyana, Honduras, Jamaica, Japan, Korea
(South), Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines,
Puerto Rico, Samoa, Taiwan, Trinidad Tobago, U.S.A., Venezuela, Virgin
Islands.
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